Frequently Asked Questions

Edgewater Candles are made from midwestern soy wax, cotton wicks, and a blend of essential oils and phthalate-free scented oils. Using only these simple materials, with no additives or dyes, our candles are vegan, clean burning, long lasting and cruelty-free.

Yes! When you return our containers to us for reuse or recycling, you'll get 10% off your purchase on the day you bring them back. Our store is located at 1050 W Bryn Mawr Ave. in Chicago, and we're open 11am - 6pm every day.

Yes. We make our candles and all of our products by hand in Illinois.

We're open 11am - 6pm every day. Our store is located at 1050 W Bryn Mawr Ave. Chicago, IL 60660

Yes! We have a simple program set up for you to earn points for purchases and redeem them for discounts on future orders. Details can be found here.

Yes, please use the contact form to get in touch and we'll send you all the details.

Yes - Click here to order, or contact us for more wholesale information.

You can visit us at our store at 1050 W Bryn Mawr Ave to experience our entire line of products. Our candles can also be found in several retail locations. Click here to view a map for more information.

We sometimes send discount codes or coupon codes in our newsletter, we include special codes occasionally with your order, and we may announce a code on social media from time to time. Certain discount codes may only be used on regularly priced items on our website, and may exclude one of a kind items and / or gift cards. Sitewide sales or discount codes cannot be combined with any other discount. You can sign up for our newsletter at the bottom of this page.

Shipping & Returns

We will ship your order via UPS within 5 business days. You'll receive tracking information as soon as your package is sent. International shipping is not available at this time.

Yes! If you select Local Pickup at checkout, we'll email you once your order is ready (usually within 2 hours while we're open), letting you know you can pick it up at our store at 1050 W Bryn Mawr Ave. We're open 11am - 6pm every day.

Unused items may be returned for a refund within 30 days of purchase. Just send the item back to us and we'll issue a full refund. If you'd like us to purchase a return shipping label for you, contact us - we can send you a new label and we'll deduct the shipping cost from your refund. You can also bring your purchase back to our Store for a full refund or exchange.

Class Ticket Cancellations
Tickets are non-refundable once purchased and are valid only for the date purchased. If you have questions or need to cancel, please contact us.

Defective Items
Defective purchases that have been partially used may be eligible for an exchange or refund, depending on the situation. Please contact us to discuss your options.